Did you receive a notice via email, text or a phone call implying that a debit will be occuring to your account? If you are not expecting the charge, call Union State Bank at 515-462-2161 before using any contact information provided in the notice. We will be able to confirm if the charge is in fact deducting from your account. NEVER give your bank information, online or mobile app credentials or access to your computer or phone to anyone. Especially if you used unverified contact information from an email, text or phone call. If you are asked for this information hang up and call us. Place your TRUST in USB, Your Hometown Financial Advantage!

Lost or Stolen Debit Card

If your ATM/debit card is lost or stolen, or you notice unauthorized transactions on your account, please notify us immediately.

- During business hours, call: 515-462-2161 or 515-440-2265
- After business hours, call Shazam at: 800-383-8000
- Press #1 to report a lost or stolen card.
- Follow the prompts
- A Shazam representative will take your information, deactivate your card, and contact Union State Bank the next business day.
- For Disputes call Shazam Disputes at 833-288-1126
- For Card Transaction Control and the ability to place your card on a Temporary Hold download the Brella App Today