One-Time Passcodes (OTP) will be replacing the current Multifactor Authentication (MFA) for Retail Online and Mobiliti on May 1, 2026. It is important that we have your current email address on file. Starting May 1, the current Security Question/Answer will be replaced by a code sent to the email address connected to your Online Banking. Please contact us prior to May 1 to verify that your email address is current to avoid access issues. 
Winterset    West Des Moines    Truro

Lost or Stolen Debit Card

 If your ATM/debit card is lost or stolen, or you notice unauthorized transactions on your account, please notify us immediately.

  • - During business hours, call: 515-462-2161 or 515-440-2265
  • - After business hours, call Shazam at: 800-383-8000
    - Press #1 to report a lost or stolen card.
  • - Follow the prompts
  • - A Shazam representative will take your information, deactivate your card, and contact Union State Bank the next business day.
    - For Disputes call Shazam Disputes at 833-288-1126
    - For Card Transaction Control and the ability to place your card on a Temporary Hold download the Brella App Today

Union State Bank

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